Delivery

I use Jersey Post to deliver my products and aim to dispatch within 4 days of receipt of an order but I cannot guarantee dispatch or delivery.

Local deliveries in Jersey will be charged at £3.50 flat rate, or you have the option for FREE collection from my studio.  Collection times are to be agreed by customers by e mail communication with myself at kcadinart@icloud.com prior to collection. 

Delivery of the goods will occur when I deliver them to the address you provide me with when you made your order. You are responsible for the goods once delivery has taken place.

I do not take any responsibility for lost or failed orders occurring as a result of you providing incorrect delivery information. 

I don’t deliver outside Jersey yet, but when I do, you may be required to pay import duties and other taxes or levies when your order reaches your destination country. These and any additional charges for customs clearance are your responsibility

Returns

I hope you are happy with your purchases but if for any reason you are not, I can offer an exchange or refund on any item (with the exception of cards) as long as it is returned to me in its original packaging and in a saleable condition within 14 days of receipt. 

When you return or exchange any product (unless it is damaged or faulty), you must cover the shipping charges. Please note that you will not be reimbursed for the original shipping charges.

Before returning any goods, please contact me within 7 working days by email to kcadinart@icloud.com.  The returns address is Katherine Cadin, La Fougeraie, La Route de la Cote, St  Martin, Jersey JE3 6DY.

Refunds will only be made on receipt by me of the returned item and then as a credit to your payment card, processed via Paypal. Please note it can take 4 working days for any refunds processed to appear on your card statement.

Need help?

Contact us at kcadinart@icloud.com for questions related to refunds and returns.